I forgot my password. How do I reset my password?

If you forgot your password, press "forgot password?" under the password-entry field. Enter your email address and press "send". An email was send to your email address to reset your password.

How do I change my account details?

Log in to your account and go to your account page. Under "my information" you can see and change your account information. Do not forget to save after your changes.

How can I delete my account?

If you would like to delete your account, you can submit a request by contacting us. Please note that we can not retrieve your account once it is deleted.

Orders

How can I see my placed orders?

Log in to your account and go to your account page. Under "my orders" you can find your placed orders.

When is my order being processed?

You can place your order at any time on our website. During general opening hours we despatch your order on the same day. Once your order is despatched you will receive a confirmation.

Can I order from SpareParts-Watches if I am not a business?

Yes, this is possible. SpareParts-Watches sells to both private parties and businesses. You can enter the required information on your profile or during the ordering process.

Can I return an item to SpareParts-Watches?

Following certain conditions, it is possible to return an item to us. You can find the options in the return portal provided with your order. If you request a return, we will assist you further.

Repairs & Assistance

Can you assist me with choosing the right item?

We are happy to assist you with choosing the right item. Feel free to contact us.

Do you offer a repair service?

We offer an expert repair service for certain watches and clocks. Feel free to contact us for more information.

VAT

Are prices including or excluding VAT?

Prices include VAT inside of the European Union in accordance with the European Union law. We at SpareParts-Watches find it important that both the professional and the hobbyist has easy access to all the parts and tools they need. The European Union law requires us to display prices including VAT for consumers.

Are you part of a business inside of The European Union and you have a VAT number? Simply add the number in your account details and the corresponding VAT in your country will be subtracted before you pay. Customers outside the European Union you see the prices excluding VAT.

Website

I am experiencing problems with the website.

If you are experiencing problems while visiting our website, please contact us. We will do our best to resolve your issues as soon as possible.

I want to give feedback, how can I do this?

We value all feedback and would like to invite you to send your feedback via our Contact form.